Ace88 Terms and Conditions for Players

1Account Registration and Eligibility

To access ace88 and use its features, you must complete the registration process and create a personal account. Each player is permitted to hold only one account. Duplicate accounts are prohibited and may result in all associated accounts being suspended and balances forfeited.

To be eligible to register, you must:

• Be at least 21 years of age
• Be located in the Philippines at the time of registration and play
• Provide accurate, complete, and up-to-date personal information
• Not be subject to any self-exclusion order or voluntary exclusion from gambling
• Not be an employee, contractor, or immediate family member of ace88 or its affiliated entities

You are responsible for keeping your login credentials — username and password — secure and confidential. Ace88 is not liable for any losses arising from unauthorised access to your account resulting from your failure to protect your login details. If you suspect your account has been compromised, contact support immediately.

2Identity Verification (KYC)

Ace88 requires identity verification — commonly referred to as KYC (Know Your Customer) — before withdrawal requests can be processed. This is a one-time process designed to protect both players and the platform from fraud and misuse.

Documents typically required during KYC include:

• A valid government-issued photo ID (e.g., Philippine passport, driver's licence, SSS ID, UMID, or PhilSys National ID)
• Proof of address issued within the last three months (e.g., utility bill or bank statement)
• Additional documentation if required by the platform's compliance process

We recommend completing KYC verification as soon as your account is set up — before your first deposit — to avoid any delays when you request a withdrawal. Accounts that have not completed KYC will not be able to withdraw funds, regardless of balance.

Ace88 reserves the right to request additional verification documents at any time, including for existing verified accounts, if there is reason to do so under our security or compliance obligations.

3Deposits and Withdrawals

All transactions on ace88 are conducted in Philippine Peso (PHP). The platform supports local payment methods including bank transfers to Philippine banks and supported local e-wallets. Specific available payment methods are displayed within your account panel and may be updated from time to time.

Regarding deposits:

• Minimum deposit amounts apply and are shown at the time of transaction
• Deposits are generally credited to your account promptly once confirmed by the payment provider
• You may only deposit funds from payment accounts held in your own name
• Deposits using credit cards or cryptocurrency are not accepted on this platform

Regarding withdrawals:

• Withdrawals are processed to the same payment method used for the corresponding deposit, where possible
• KYC verification must be completed before any withdrawal is processed
• Processing times vary by payment method and are outlined within the account panel
• Ace88 reserves the right to perform additional identity or source-of-funds checks before processing large or unusual withdrawals

Funds deposited into your ace88 account are held for gaming purposes only. Ace88 is not a financial institution and your account balance does not earn interest.

4Gameplay Rules and Fair Use

All games available on ace88 — including slots, live casino tables, sports betting markets, eBingo, and poker — are governed by both these Terms and Conditions and the specific rules of each game or market. Where game-specific rules conflict with these Terms, these Terms take precedence unless otherwise stated.

Players agree not to:

• Use any software, bots, automation tools, or artificial means to gain an unfair advantage
• Exploit errors, glitches, or technical faults in any game or system feature for personal gain
• Collude with other players in any form of team play or coordinated betting scheme
• Engage in any activity that ace88 reasonably determines to be fraudulent, abusive, or harmful to the platform or other players

Ace88 uses real-time monitoring to detect irregular betting patterns and potential abuse. If suspicious activity is identified, the platform reserves the right to void bets, freeze accounts, and withhold payments pending investigation. Decisions made under these circumstances will be communicated to the affected player.

All bets are final once confirmed. Bets may not be cancelled or modified after they have been placed and accepted by the system, except where explicitly permitted by the rules of a specific game or market.

5Bonuses and Promotions

Ace88 may from time to time offer bonuses, promotions, cashback arrangements, or other incentive programmes to registered players. Each promotion is subject to its own specific terms, which will be published alongside the offer when it is active.

General conditions that apply to all promotions unless stated otherwise:

• Bonuses are credited to eligible accounts only and may not be transferred between accounts
• Wagering requirements, eligible games, and expiry periods are specified per promotion
• Ace88 reserves the right to modify, suspend, or cancel any promotion at any time
• Any attempt to abuse a promotional offer — including through multiple accounts or coordinated play — will result in the bonus being voided and may lead to account suspension

If no specific promotion is currently published or active, please check your account dashboard for personalised offers, if applicable. Ace88 does not guarantee the availability of any specific promotion at any given time.

6Responsible Gaming and Player Protections

Ace88 takes responsible gaming seriously. The platform provides a set of tools designed to help players manage their gaming activity, and all players are encouraged to use them. These tools are available within your account settings and can be activated without contacting support.

Available responsible gaming tools include:

• Deposit limits — set a cap on daily, weekly, or monthly deposits
• Session time reminders — receive alerts after a set period of continuous play
• Self-exclusion — suspend access to your account for a defined period

Ace88 does not permit gambling to be used as a substitute for income or as a way to recover financial losses. Online gaming is entertainment. If gaming is no longer enjoyable, or if you find yourself chasing losses, please use the available tools or contact support.

Players who have self-excluded must not attempt to re-register or access the platform through alternative accounts during their exclusion period. Doing so is a breach of these Terms and Conditions.

For more details on responsible gaming tools and guidance, visit the Responsible Gaming page.

7Account Suspension and Termination

Ace88 reserves the right to suspend, restrict, or permanently close any player account if:

• The player has breached any part of these Terms and Conditions
• The player has provided false or misleading information during registration or verification
• Fraudulent activity, money laundering, or abuse of promotions is suspected or confirmed
• The account is associated with an individual who does not meet the eligibility criteria
• The account has been inactive for an extended period, as outlined in the platform's dormancy policy

Where an account is closed due to a breach of these Terms, ace88 may withhold any balance pending investigation. If no breach is confirmed, the remaining balance will be returned to the player using a verified payment method.

Players may also request to close their own account at any time by contacting support at [email protected]. Any outstanding balance will be processed in accordance with withdrawal procedures, subject to KYC requirements being met.

8Limitation of Liability

Ace88 provides the platform on an "as is" basis and makes no warranties, express or implied, regarding uninterrupted availability, error-free operation, or the accuracy of any game outcome. The platform's liability to any player is limited to the value of funds held in that player's verified account at the time of the relevant incident.

Ace88 is not liable for:

• Losses arising from internet connectivity issues, device failures, or power outages on the player's end
• Losses resulting from a player sharing their account credentials with a third party
• Indirect, consequential, or incidental losses of any kind
• Delays in payment processing caused by third-party payment providers

Nothing in these Terms limits liability for fraud, gross negligence, or any matter that cannot be excluded under applicable law.

9Privacy and Data Use

Ace88 collects and processes personal data in connection with account registration, identity verification, gameplay, and payments. The way we handle your data is described in full in the Privacy Policy, which forms part of these Terms and Conditions.

By registering on ace88, you consent to the collection and processing of your personal data as described in the Privacy Policy. If you do not agree with how your data is handled, please do not create an account.

10Changes to These Terms

Ace88 may update these Terms and Conditions from time to time. When material changes are made, the updated version will be published on this page with a revised effective date. Continued use of the platform after an update constitutes acceptance of the revised Terms.

We recommend checking this page periodically, especially before making deposits or placing large bets. If you have questions about any change, contact support at [email protected] before continuing to use the platform.