Privacy

Ace88 Privacy Policy – How We Handle Your Data

This Privacy Policy explains what personal information ace88 collects from players in the Philippines, why we collect it, how it's used, and the rights you have over your own data. Please take a few minutes to read it before registering.

Last updated: June 2026

Your Privacy Matters to Ace88

When you register and play on ace88, you share certain personal information with us. This policy is written to be straightforward about what that information is, how it's used, and who — if anyone — it's shared with. We don't sell your data, and we don't use it for anything beyond operating and improving the platform.

This policy applies to all players accessing ace88 from the Philippines. By creating an account or using the platform, you confirm that you have read and understood this policy. It should be read together with our Terms and Conditions, which govern your use of the platform overall.

If you have questions about how your data is handled, or want to exercise any of your data rights, you can contact us at [email protected] at any time.

1What Information We Collect

Ace88 collects personal information in the following ways: directly from you during registration and use of the platform, automatically through your device and browser, and from third-party verification services used as part of the KYC process.

The table below outlines the main categories of data we collect:

Data Category Examples When Collected
Identity Data Full name, date of birth, government ID details Registration and KYC
Contact Data Email address, mobile number Registration and account updates
Financial Data Bank account or e-wallet details used for deposits and withdrawals in PHP Deposit and withdrawal transactions
Transaction Data Deposit history, withdrawal history, bet records, game session logs During platform use
Technical Data IP address, device type, browser, operating system, session timestamps Automatically during each session
Usage Data Pages visited, games played, features accessed, session duration Automatically during platform use
Communications Data Support messages, emails, chat records When you contact support

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless specifically required for a compliance obligation and with your knowledge.

2Why We Collect Your Information

Ace88 only collects personal data for specific, legitimate purposes. We do not collect data "just in case" — every category of information we gather serves a defined function in running the platform and protecting our players.

The main purposes for which we use your data are:

  • Account management — creating, maintaining, and securing your player account
  • Identity verification (KYC) — confirming your age and identity before processing withdrawals, as required by our compliance obligations
  • Payment processing — handling deposits and withdrawals in PHP through supported local channels
  • Platform operation — delivering games, recording bets, maintaining game histories, and handling session management
  • Customer support — responding to queries, investigating issues, and resolving disputes
  • Fraud prevention and security — detecting unusual patterns, preventing unauthorised access, and protecting both players and the platform
  • Responsible gaming — monitoring gaming behaviour where needed to support player protection tools like deposit limits and self-exclusion
  • Legal and regulatory compliance — meeting any obligations required under applicable law

We may also use aggregated, anonymised data — which cannot identify you personally — to improve the platform's performance and game offerings.

3Legal Basis for Processing

Ace88 processes your personal data on the following legal grounds:

  • Contract performance — processing your data is necessary to provide the service you signed up for, including account access, gameplay, and payments
  • Legal obligation — certain data processing is required to meet compliance and anti-money laundering obligations, including KYC verification
  • Legitimate interests — we process some data to prevent fraud, maintain platform security, and improve the service, where these interests do not override your rights
  • Consent — where required, we will ask for your explicit consent before using your data for a specific purpose, such as marketing communications

You can withdraw consent for consent-based processing at any time by contacting us at [email protected]. Withdrawing consent does not affect any processing that took place before the withdrawal.

4How We Share Your Information

Ace88 does not sell your personal data to third parties. We share data only where it is necessary to operate the platform or meet a legal obligation, and only with parties who are required to handle it responsibly.

We may share your information with:

  • Identity verification providers — third-party KYC services that help us confirm your identity during account verification
  • Payment processors — local payment service providers that facilitate deposits and withdrawals in PHP, including transfers through Philippine bank channels and supported e-wallets
  • Game software providers — providers of the slot, live casino, and sports betting platforms that power the games you play; they receive session and bet data necessary to run the games
  • IT and platform infrastructure providers — services that host, maintain, and secure the platform
  • Legal and regulatory authorities — if required by applicable law, court order, or regulatory obligation, we may disclose your data to the relevant authorities

All third parties we work with are required to handle your data in accordance with applicable privacy obligations. We do not permit them to use your data for their own marketing purposes.

5Data Retention

Ace88 retains your personal data only for as long as it is needed for the purposes it was collected, or as required by applicable law.

As a general guide:

  • Account and identity data is retained for the duration of your account, and for a defined period after account closure as required by our compliance obligations
  • Transaction and betting records are retained for a minimum of five years following the transaction date, in line with standard financial record-keeping requirements
  • Support communications are retained for a reasonable period to allow for follow-up and dispute resolution
  • Technical and usage data is typically retained for shorter periods, depending on its operational purpose

When data is no longer needed and there is no legal requirement to retain it, it is securely deleted or anonymised.

6How We Protect Your Data

Ace88 takes data security seriously. The platform uses SSL encryption across all connections to protect data in transit between your device and our servers. Account access is protected by password authentication and OTP (one-time password) verification where applicable.

Internal access to personal data is restricted to staff and systems that genuinely need it to do their jobs. We maintain technical and organisational measures to prevent unauthorised access, accidental loss, or unlawful processing of your data.

No system is completely impenetrable. While we take all reasonable steps to protect your data, we recommend keeping your login credentials private, using a strong password, and logging out of your account when using shared devices.

7Cookies and Tracking Technologies

Ace88 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small files stored on your device that help us remember your session, keep you logged in, and understand how the platform is being used.

The types of cookies we use include:

  • Essential cookies — required for the platform to function; these cannot be disabled without breaking core features like login and session management
  • Functional cookies — remember your preferences and settings to improve your experience across sessions
  • Analytics cookies — help us understand which pages and features are used most, so we can improve the platform over time; data collected is aggregated and not used to identify you individually

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent parts of the platform from working correctly. Ace88 does not use cookies to serve third-party advertising.

8Your Data Rights

As a player on ace88, you have rights over your personal data. You can exercise these rights at any time by contacting us at [email protected]. We aim to respond to all data rights requests within a reasonable timeframe.

Your rights include:

  • Right to access — request a copy of the personal data we hold about you
  • Right to correction — ask us to correct any inaccurate or incomplete data on your account
  • Right to deletion — request that we delete your personal data, subject to any legal obligations that require us to retain it
  • Right to restrict processing — ask us to limit how we use your data in certain circumstances
  • Right to data portability — request your data in a structured, commonly used format where technically feasible
  • Right to object — object to processing based on legitimate interests, including for direct marketing purposes
  • Right to withdraw consent — where processing is based on your consent, withdraw it at any time without affecting previous processing

Please note that some rights may be limited where we have a legal obligation to retain or process data — for example, transaction records required for compliance purposes. We will always explain clearly if a request cannot be fulfilled in full and why.

9Marketing Communications

Ace88 may send you communications about platform updates, new games, or general information relevant to your account. Where we send promotional or marketing-related messages, we will only do so based on your consent or where permitted by applicable rules.

You can opt out of marketing communications at any time by:

  • Using the unsubscribe link included in any marketing email
  • Updating your communication preferences in your account settings
  • Contacting us directly at [email protected]

Opting out of marketing communications does not affect transactional messages — we will still send you important account notifications, security alerts, and KYC-related communications as needed.

10Changes to This Privacy Policy

Ace88 may update this Privacy Policy from time to time to reflect changes in how we operate or to comply with updated legal requirements. When we make material changes, the revised policy will be published on this page with an updated effective date.

We recommend checking this page periodically. For significant updates, we may also notify you via your registered email address — so it's worth keeping your contact details current in your account settings.

Continued use of the ace88 platform after a policy update constitutes acceptance of the revised Privacy Policy. If you disagree with any changes, please stop using the platform and contact us to discuss your options.

Questions About Your Data?

If you want to access, correct, or delete your data — or if you have any question about this Privacy Policy — reach out to our support team.

[email protected]

Available seven days a week.

Ready to Join Ace88?

Once you've read and understood this Privacy Policy, you can open your free ace88 account and start exploring the platform.

Create Free Account

How Ace88 Looks After Your Data

Six principles that guide the way ace88 handles personal information — from the moment you register to every session you play.

SSL-Encrypted Connections

Every connection between your device and ace88 is secured with SSL encryption. Your login details, payment information, and game activity are transmitted over an encrypted channel at all times.

KYC Before Withdrawal

Identity verification protects you and the platform. We verify your identity before processing withdrawals — this ensures that only you can access the funds in your account.

We Don't Sell Your Data

Ace88 does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely for operating the platform and meeting our legal obligations.

OTP Account Protection

Sensitive account actions are protected with one-time password (OTP) verification sent to your registered mobile number — an extra layer of security beyond your password alone.

You Control Your Data

You have the right to access, correct, or request deletion of your personal data at any time. Email [email protected] and we'll handle your request promptly and clearly.

Clear Retention Periods

We keep your data only as long as it's needed. Transaction records are retained as required by compliance rules; other data is deleted or anonymised once it's no longer necessary.

Common Privacy Questions

No. Ace88 does not share your personal data with other gaming companies or third-party marketers. We share data only with service providers directly involved in running the platform — such as payment processors, KYC providers, and game software suppliers — and only to the extent necessary for those services.

Email [email protected] with your request and the registered email address on your account. We'll verify your identity before releasing any data, and aim to respond within a reasonable timeframe. There is no charge for a standard data access request.

Yes, you can request account closure and deletion of your personal data by contacting [email protected]. Keep in mind that some data — particularly transaction records — may need to be retained for a defined period to meet our legal and compliance obligations. We'll be clear about what can be deleted immediately and what needs to be retained, and why.

Your government-issued ID is required as part of the KYC (Know Your Customer) verification process. This confirms that you are who you say you are, that you meet the minimum age requirement of 21, and that the withdrawal account belongs to you. It's a standard requirement for online gaming platforms and protects both players and the platform from fraud and identity misuse.

Updated versions of this Privacy Policy are published on this page with a revised effective date. For significant changes, we may also send a notification to your registered email address. We recommend keeping your email address current in your account settings so you receive these updates when they're sent out.

Comfortable With How We Handle Your Data?

Registration is free and open to Philippine players aged 21 and above. Your personal information is protected from the moment you sign up.